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Answers to what owners ask us most. If yours isn't here, write to us.
Tap “Set up my venue”, enter your venue's details and review the results terms and monthly budget. There is no fixed monthly fee. An existing subscription keeps its own terms.
In your console, on “Today”, under your QR: “Print”. It opens the counter tent, the 10×15 photo, the mirror strips and the poster, each on paper you can print at home or for cents.
Open “Check in” in your console and type the six-character code the guest shows on their phone. The reward is given only after that.
In your console, open “Your plan” (on a phone, inside “Menu”). From there you reach Stripe's page, where you change the card or cancel. No commitment.
On the sign-in page, tap “Forgot password?” and we'll email you a link to choose a new one.
In “Account”, tap “Sign out of all devices”: every phone and computer signed in to your account is signed out, this one included. Then change your password if you need to.
In “Account”, at the bottom: “Delete account”. If you have a plan, it is cancelled in Stripe first; then your account and your venue's data are deleted. It can't be undone.
English, Spanish, Catalan, Italian, French, Portuguese (Portugal and Brazil) and German. It opens in your phone's language; you can change it in the language menu at the top, and “Automatic” goes back to your phone's.
No. You don't pay strangers with big followings. You reward your own customers, after they come in.
No. They tap the link in a Story.
They show a six-character code at the counter and your staff type it in. A phone can't do it on its own.
That sign pays someone who is already inside, and never tells you if anyone came because of it. Here each customer has their own link, and every friend it brings is checked at the counter.
A public post is not required: a private message with the link works too. Nothing is given for posting: the gift goes to the friend who comes, and whoever invited them gets one for a later visit.
Yes, if the offer is still open. They choose a quiet hour in the next 14 days and follow the same conditions. The inviter gets no repeat gift.
No. We never read or scrape Instagram or TikTok, so a change on their side breaks nothing. What we verify is the visit: a code your staff type at the counter. The link in the Story is ours, and we count its openings on our own server.
No. Staff only scan or type the six-character code at the counter, a few seconds. Posts are never checked: only a friend who really comes unlocks a gift.
Yes. Every offer shows who claimed it, who actually came in, which channel they came from, what the rewards cost you and what those visits are worth at your own prices.
SocialPerks does not charge for impressions or clicks. Only an eligible new customer's first paid visit can generate a fee, with documented costs, a contribution cap and your monthly budget limit.
€0 fixed monthly fee. A small fee on a new customer's first paid visit through another customer's link. 5% of actual spend excluding transaction taxes and refunds, capped at €3 per eligible visit. The monthly fee is also capped at 20% of positive documented contribution, both per campaign and across all campaigns combined, after all gifts, variable costs, refunds and extra staffing. Campaign losses reduce the combined contribution. Your total monthly budget is a hard limit. Missing spend or complete cost evidence: the fee stays on hold at €0 until verified. Attribution alone does not prove that a visit was additional.
SocialPerks